How To Fix ATO_CUSTOMER091 - Item preprocessing failed. Please report an incident on component &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 091

• Message text: Item preprocessing failed. Please report an incident on component &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER091 - Item preprocessing failed. Please report an incident on component &1. ?

  The SAP error message ATO_CUSTOMER091, which states "Item preprocessing failed. Please report an incident on component &1," typically occurs in the context of Advanced Variant Configuration (AVC) or when dealing with configurable materials in SAP. This error indicates that there was a failure during the preprocessing of an item, which can be due to various reasons.
  Possible Causes:
  
  
  Configuration Issues: There may be issues with the configuration of the material or the variant itself. This could include missing dependencies, incorrect settings, or incomplete configuration profiles.
  
  
  Master Data Problems: Missing or incorrect master data related to the material, such as BOM (Bill of Materials), routing, or classification data, can lead to this error.
  
  
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard processing of the item.
  
  
  System Bugs: There could be bugs in the SAP system or specific patches that need to be applied.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to process the item, leading to failures.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the material in question. Ensure that all dependencies and settings are correctly defined.
  
  
  Review Master Data: Verify that all relevant master data (BOM, routing, etc.) is complete and accurate. Make sure that the material is properly classified.
  
  
  Debugging: If you have access to debugging tools, you can analyze the processing logic to identify where the failure occurs. This may require technical expertise.
  
  
  Check Custom Code: If there are any custom enhancements, review them to ensure they are not causing the issue. You may need to temporarily disable them to test.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be known issues and fixes available.
  
  
  Report an Incident: If the issue persists and you cannot resolve it, follow the recommendation in the error message to report an incident to SAP support. Provide them with detailed information about the error, including the context in which it occurred, any relevant logs, and the component indicated in the error message.
  
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like CS03 (Display BOM), CU50 (Configuration Profile), or MM03 (Display Material) to review the relevant data.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to Advanced Variant Configuration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.