How To Fix /ATL/GENERAL024 - Enter a customer with asset number or a customer

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/GENERAL -

• Message number: 024

• Message text: Enter a customer with asset number or a customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ATL/GENERAL024 - Enter a customer with asset number or a customer ?

  The SAP error message /ATL/GENERAL024 typically indicates that there is an issue with the input data related to asset accounting. Specifically, the message suggests that the system requires either a customer with an associated asset number or a customer itself to proceed with the transaction.
  Cause:
  
  Missing Input: The user may not have entered a customer or an asset number in the relevant fields.
  Data Inconsistency: There may be inconsistencies in the data where the system cannot find a valid customer or asset number.
  Configuration Issues: The system may not be properly configured to recognize the relationship between customers and assets.
  Authorization Issues: The user may not have the necessary permissions to access customer or asset data.
  
  Solution:
  
  Check Input Fields: Ensure that you have entered either a valid customer number or an asset number in the required fields. Double-check for any typos or incorrect entries.
  Verify Data: Use transaction codes like AS03 (Display Asset) or XD03 (Display Customer) to verify that the asset and customer exist in the system and are correctly configured.
  Review Configuration: If you have access, check the configuration settings in the Asset Accounting module to ensure that the relationship between customers and assets is correctly set up.
  Consult Documentation: Refer to SAP documentation or help files for specific details on the transaction you are trying to perform, as there may be additional requirements.
  User Authorization: Ensure that you have the necessary authorizations to access the customer and asset data. If not, contact your SAP administrator to request the required permissions.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01 (Create Asset), AS02 (Change Asset), and AS03 (Display Asset) for asset management, and XD01 (Create Customer) for customer management.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any patches or updates that may address the issue.
  Training and Documentation: Consider reviewing training materials or documentation related to Asset Accounting and Customer Management in SAP to better understand the processes and requirements.
  
  By following these steps, you should be able to resolve the error message and proceed with your transaction in SAP.