How To Fix /ATL/CASHIR244 - CVV/CVC from the credit card or CVV/CVC status is required

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/CASHIR -

• Message number: 244

• Message text: CVV/CVC from the credit card or CVV/CVC status is required

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ATL/CASHIR244 - CVV/CVC from the credit card or CVV/CVC status is required ?

  The SAP error message /ATL/CASHIR244 indicates that there is an issue related to the CVV (Card Verification Value) or CVC (Card Verification Code) during a credit card transaction. This error typically arises when the system requires the CVV/CVC code for processing a payment, but it is either missing or invalid.
  Cause:
  
  Missing CVV/CVC: The CVV/CVC code was not provided during the transaction.
  Invalid CVV/CVC: The provided CVV/CVC code does not match the expected format or value.
  Configuration Issues: The system may not be properly configured to handle CVV/CVC codes.
  Payment Gateway Settings: The integration with the payment gateway may require CVV/CVC for certain types of transactions, and this requirement is not being met.
  
  Solution:
  
  Provide CVV/CVC: Ensure that the CVV/CVC code is included in the transaction data. This code is typically a 3-digit or 4-digit number found on the back of the credit card.
  Validate Input: Check that the CVV/CVC code entered is correct and matches the card being used.
  Review Configuration: Verify the configuration settings in SAP related to payment processing. Ensure that the system is set up to require and validate CVV/CVC codes as needed.
  Check Payment Gateway: If you are using a third-party payment gateway, review its documentation and settings to ensure that it is configured to accept CVV/CVC codes and that the integration with SAP is functioning correctly.
  Testing: Conduct tests with different credit cards to ensure that the issue is not isolated to a specific card or type of transaction.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its documentation and provides solutions for common issues.
  Payment Processing Documentation: Review the documentation for the payment processing module you are using in SAP (e.g., SAP Convergent Charging, SAP Payment Engine) for specific requirements regarding CVV/CVC handling.
  User Training: Ensure that users involved in processing payments are trained on the importance of CVV/CVC codes and how to handle them correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in payment processing within SAP.