How To Fix /ATL/CASHIR198 - Entry of customer & differs from invoiced customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/CASHIR -

• Message number: 198

• Message text: Entry of customer & differs from invoiced customer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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• What is the cause and solution for SAP error message /ATL/CASHIR198 - Entry of customer & differs from invoiced customer & ?

  The SAP error message /ATL/CASHIR198 Entry of customer & differs from invoiced customer & typically occurs in the context of cash management or accounts receivable processes. This error indicates that there is a mismatch between the customer account being processed and the customer account that was invoiced. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Customer Mismatch: The customer account you are trying to process (e.g., in a payment or clearing transaction) does not match the customer account that was originally invoiced.
  Data Entry Error: There may have been a mistake in entering the customer details during the transaction.
  Document Changes: The invoiced document may have been changed after it was created, leading to discrepancies.
  Multiple Customer Accounts: If there are multiple customer accounts for the same entity (e.g., different divisions or locations), it may lead to confusion and mismatches.
  
  Solutions:
  
  Verify Customer Accounts: Check the customer account in the transaction against the invoiced customer account. Ensure that you are using the correct customer ID.
  Review Invoiced Document: Look at the original invoice document to confirm the customer details. You can do this by navigating to the invoice in the system and checking the customer information.
  Correct Data Entry: If there was an error in entering the customer details, correct it and try processing the transaction again.
  Consult with Finance Team: If you are unsure about the customer accounts or if there are multiple accounts, consult with your finance or accounting team to clarify which account should be used.
  Check for Document Changes: If the invoiced document has been modified, ensure that the changes are reflected in the transaction you are trying to process.
  Use Transaction Codes: Utilize relevant transaction codes (like FB03 for displaying documents) to investigate the issue further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FB03: Display Document
  FBL1N: Vendor Line Item Display
  FBL5N: Customer Line Item Display
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to access and modify customer accounts.
  Training: If this is a recurring issue, consider additional training on customer account management and invoicing processes within SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult the SAP community for further assistance.