How To Fix /ASU/GENERAL012 - General Error - please inform your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: /ASU/GENERAL -

• Message number: 012

• Message text: General Error - please inform your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ASU/GENERAL012 - General Error - please inform your system administrator ?

  The SAP error message /ASU/GENERAL012 General Error - please inform your system administrator is a generic error message that indicates an issue has occurred within the SAP system, but it does not provide specific details about the underlying cause. This can make troubleshooting a bit challenging. Here are some common causes, potential solutions, and related information to help you address this error:
  Common Causes:
  
  Configuration Issues: There may be misconfigurations in the system settings or parameters.
  Authorization Problems: The user may not have the necessary authorizations to perform the action.
  System Bugs: There could be bugs in the SAP software or specific transactions that lead to this error.
  Database Issues: Problems with the database connection or data integrity can trigger this error.
  Network Issues: Connectivity problems between the client and the SAP server can also lead to general errors.
  Custom Code: If there are custom developments or enhancements, they might be causing the error.
  
  Potential Solutions:
  
  Check System Logs: Review the system logs (transaction codes like SM21, ST22, or SLG1) for more detailed error messages that can provide insights into the issue.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action that triggered the error.
  Review Configuration: Check the relevant configuration settings in the SAP system to ensure they are set up correctly.
  Debugging: If you have access to the development environment, you can debug the transaction to identify where the error occurs.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address known issues related to this error.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known bugs.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  User Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with, as it may provide insights into common issues and their resolutions.
  
  Conclusion:
  Since /ASU/GENERAL012 is a general error message, the key to resolving it lies in gathering more specific information from logs and system settings. By following the steps outlined above, you should be able to identify the root cause and implement an appropriate solution. If necessary, don't hesitate to involve your system administrator or SAP support for further assistance.