How To Fix ARBFND_FRW043 - Internal error when calling virus scan

SAP Error Message - Details

• Message type: E = Error

• Message class: ARBFND_FRW - Message class for package ARBFND_FRAMEWORK

• Message number: 043

• Message text: Internal error when calling virus scan

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ARBFND_FRW043 - Internal error when calling virus scan ?

  The SAP error message ARBFND_FRW043 indicates an internal error that occurs when the system attempts to call a virus scan during the processing of a file. This error can arise due to various reasons, including configuration issues, problems with the virus scanning software, or issues with the file being scanned.
  Causes:
  
  Configuration Issues: The virus scanning software may not be properly configured in the SAP system.
  Incompatible Virus Scanner: The virus scanner being used may not be compatible with the version of SAP or may not support the file types being scanned.
  File Issues: The file being scanned may be corrupted or in a format that the virus scanner cannot process.
  Network Issues: If the virus scanner is located on a different server, network issues may prevent the SAP system from communicating with it.
  Permissions: Insufficient permissions for the user or the SAP system to access the virus scanning software or the files being scanned.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the virus scanning software in the SAP system. Ensure that the correct paths and parameters are set.
  Update Virus Scanner: Ensure that the virus scanning software is up to date and compatible with your SAP version. Check for any patches or updates that may resolve compatibility issues.
  Test with Different Files: Try scanning different files to determine if the issue is specific to a particular file or file type.
  Check Network Connectivity: If the virus scanner is on a different server, ensure that there are no network issues preventing communication between the SAP system and the virus scanner.
  Review Permissions: Ensure that the SAP system has the necessary permissions to access the virus scanning software and the files being scanned.
  Consult Logs: Check the SAP application logs (transaction SLG1) and the virus scanner logs for any additional error messages or information that could help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on configuring virus scanning in SAP.
  Documentation: Review the documentation for both SAP and the virus scanning software for any specific requirements or recommendations.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support or the support team for the virus scanning software for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ARBFND_FRW043 error in your SAP system.