How To Fix AR_FND_JAM_AUTH004 - Session could not be persisted

SAP Error Message - Details

• Message type: E = Error

• Message class: AR_FND_JAM_AUTH - Messages of SAP Jam Authentication

• Message number: 004

• Message text: Session could not be persisted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AR_FND_JAM_AUTH004 - Session could not be persisted ?

  The SAP error message AR_FND_JAM_AUTH004: Session could not be persisted typically occurs in the context of SAP applications that integrate with SAP Jam, a collaboration platform. This error indicates that there is an issue with persisting the session information, which can be caused by various factors. Below are some common causes, potential solutions, and related information:
  Causes:
  
  Session Timeout: The session may have timed out due to inactivity, leading to the inability to persist the session.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the integration with SAP Jam can lead to this error.
  Network Issues: Connectivity problems between the SAP system and SAP Jam can prevent session persistence.
  Authentication Problems: Issues with user authentication or authorization can also trigger this error.
  System Updates or Changes: Recent updates or changes in the SAP system or SAP Jam configuration may have introduced incompatibilities.
  
  Solutions:
  
  Check Session Timeout Settings: Review and adjust the session timeout settings in the SAP system to ensure they are appropriate for your use case.
  Verify Configuration: Ensure that the integration settings between SAP and SAP Jam are correctly configured. This includes checking URLs, authentication methods, and any required parameters.
  Network Connectivity: Test the network connection between the SAP system and SAP Jam. Ensure that there are no firewalls or proxies blocking the connection.
  User Authentication: Verify that the user has the necessary permissions and that their credentials are valid. Check if the user account is active and not locked.
  Review Logs: Check the application logs for more detailed error messages that can provide insights into the root cause of the issue.
  Consult Documentation: Refer to SAP's official documentation or support notes related to SAP Jam integration for any specific troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Jam Documentation: Review the official SAP Jam documentation for integration guidelines and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Updates: Keep your SAP system and SAP Jam updated to the latest versions to avoid compatibility issues.
  
  By following these steps, you should be able to diagnose and resolve the AR_FND_JAM_AUTH004 error effectively.