How To Fix AQ390 - User & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: AQ - Message texts for SAP Query

• Message number: 390

• Message text: User & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AQ390 - User & does not exist ?

  The SAP error message AQ390 ("User & does not exist") typically occurs when the system is unable to find a user in the user master data. This can happen for various reasons, such as the user not being created, being locked, or being deleted.
  Causes:
  
  User Not Created: The user has not been created in the SAP system.
  User Locked: The user exists but is locked, preventing any actions from being performed.
  User Deleted: The user may have been deleted from the system.
  Incorrect User ID: The user ID being referenced may be misspelled or incorrect.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists in the system.
  If the user does not exist, create the user using the same transaction code.
  
  
  
  Unlock User:
  
  If the user exists but is locked, you can unlock the user in transaction SU01 by selecting the user and clicking on the "Unlock" button.
  
  
  
  Verify User ID:
  
  Ensure that the user ID being referenced is correct. Check for any typos or incorrect entries.
  
  
  
  Check User Status:
  
  If the user has been deleted, you may need to recreate the user or restore it if possible.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the actions they are trying to execute. This can be checked in transaction SU53 or by reviewing the user's roles and profiles in SU01.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SU10: Mass User Maintenance
  
  
  User Management: Understanding user roles, profiles, and authorizations is crucial for managing user access in SAP.
  Documentation: Refer to SAP Help documentation for detailed information on user management and authorization concepts.
  
  By following these steps, you should be able to identify and resolve the AQ390 error in your SAP system.