How To Fix APOC_OR_MESSAGES390 - The saved document is not a PDF file. Display is not possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: APOC_OR_MESSAGES - Messages for Output Control

• Message number: 390

• Message text: The saved document is not a PDF file. Display is not possible.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APOC_OR_MESSAGES390 - The saved document is not a PDF file. Display is not possible. ?

  The SAP error message APOC_OR_MESSAGES390 indicates that the system is attempting to display a document that is expected to be in PDF format, but the file being referenced is not a valid PDF file. This can occur in various scenarios, such as when trying to view a document in SAP's output management or document management systems.
  Causes:
  
  Incorrect File Format: The document saved is not in PDF format, or it may be corrupted.
  File Extension Mismatch: The file may have a .pdf extension but is not actually a PDF file.
  Document Generation Issues: The process that generates the PDF may have failed, resulting in an incomplete or invalid file.
  Storage Issues: The document may have been moved, deleted, or not properly saved in the expected location.
  
  Solutions:
  
  Verify the Document: Check the file in the backend system or storage location to ensure it is indeed a valid PDF file. You can try opening it with a PDF viewer.
  Regenerate the Document: If the document is corrupted or not a valid PDF, regenerate it from the source application or process that created it.
  Check Output Settings: Ensure that the output settings in the SAP system are correctly configured to generate PDF files.
  Review Logs: Check the application logs or error logs for any additional information that might indicate why the document was not generated correctly.
  File Transfer Issues: If the document was transferred from another system, ensure that the transfer process did not alter the file format.
  Consult Documentation: Refer to SAP documentation or support for specific configurations related to document handling in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to document handling and PDF generation.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Configuration: Review the configuration settings for document management and output management in your SAP system to ensure they are set up correctly.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical support team for further investigation.