How To Fix AM213 - Enter the postal code of the PO box

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 213

• Message text: Enter the postal code of the PO box

What causes this issue?

You have not specified a PO Box postal code for a PO Box address,
although the 'PO Box postal code required' flag is set for the current
country. You can activate/deactivate this flag in the country-specific
check customizing in the general settings.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If the 'PO Box postal code required' flag is set, you must maintain the
PO Box postal code if a PO Box is specified (or the 'No PO Box number'
flag is set).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM213 - Enter the postal code of the PO box ?

  The SAP error message AM213, which states "Enter the postal code of the PO box," typically occurs when a user is trying to create or modify a vendor master record, customer master record, or any other relevant document that requires a postal code for a PO box address. This error indicates that the system requires a postal code to be entered for the specified PO box, and it cannot proceed without this information.
  Cause:
  
  Missing Postal Code: The most common cause of this error is that the postal code field for the PO box address is left blank.
  Incorrect Address Format: The address format may not be recognized by the system, leading to validation errors.
  Configuration Issues: There may be issues with the configuration of address formats in the SAP system, especially if the system is set to require postal codes for certain address types.
  
  Solution:
  
  Enter Postal Code: The simplest solution is to enter the required postal code for the PO box. Ensure that the postal code is valid and corresponds to the PO box address.
  Check Address Format: Verify that the address format is correct and that all required fields are filled out properly.
  Review Configuration: If the issue persists, check the configuration settings in the SAP system related to address management. This may involve consulting with your SAP Basis or configuration team to ensure that the address formats are set up correctly.
  User Training: Ensure that users are trained on the importance of entering complete address information, including postal codes, when creating or modifying records.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to SAP documentation for guidelines on address management and the requirements for entering postal codes in various contexts.
  Support: If the problem cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By addressing the missing postal code and ensuring that all address-related fields are correctly filled out, you should be able to resolve the AM213 error message.