How To Fix AJ285 - Billing order cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 285

• Message text: Billing order cannot be processed

What causes this issue?

You have tried to bill the billing order by means of manual billing.
The system could not find any meter reading data. For this reason the
billing order is not used.
This means that the billing transaction is reset to manual billing
(billing transaction 06). The billing order is not included in the
billing, and is not deleted.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ285 - Billing order cannot be processed ?

  The SAP error message AJ285, which states "Billing order cannot be processed," typically occurs in the context of billing and invoicing processes within the SAP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Incomplete Data: The billing order may have missing or incomplete data that is required for processing.
  Status Issues: The billing order might be in a status that does not allow it to be processed (e.g., blocked, canceled).
  Configuration Issues: There may be configuration settings in the billing module that are not set up correctly.
  Document Flow Issues: There could be issues with the document flow, such as missing preceding documents (e.g., sales orders, delivery documents).
  Authorization Issues: The user may not have the necessary authorizations to process the billing order.
  Technical Errors: There may be underlying technical issues, such as database locks or system errors.
  
  Solutions:
  
  Check Data Completeness: Review the billing order for any missing or incomplete fields. Ensure that all required information is filled out correctly.
  Review Status: Check the status of the billing order. If it is blocked or canceled, investigate the reason and take appropriate action to unblock or reactivate it.
  Configuration Review: Consult with your SAP configuration team to ensure that the billing settings are correctly configured for your business processes.
  Document Flow Verification: Ensure that all necessary preceding documents (like sales orders or delivery notes) are present and correctly processed.
  Authorization Check: Verify that the user attempting to process the billing order has the necessary permissions. If not, work with your SAP security team to grant the required access.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and VF03 (Display Billing Document) to manage billing orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message AJ285. SAP Notes can provide specific guidance or fixes for known problems.
  Documentation: Review SAP documentation or user manuals related to billing processes for additional insights and troubleshooting steps.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the error message AJ285 and successfully process the billing order.