How To Fix AJ238 - Mass run terminated due to customer check

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 238

• Message text: Mass run terminated due to customer check

What causes this issue?

A customer-specific check failed in user exit EXIT_SAPLEA01_002.
INCLUDE ISU_WEITEREINFOS OBJECT DOKU ID TX
the <DS:FU.EXIT_SAPLEA01_002>function module documentation</>.

System Response

The mass processing run was terminated.

How to fix this error?

Please correct the error that caused the termination.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ238 - Mass run terminated due to customer check ?

  The SAP error message AJ238, which states "Mass run terminated due to customer check," typically occurs in the context of mass processing jobs, such as mass billing or mass data updates. This error indicates that the mass run was stopped because it encountered a customer-related issue that needs to be addressed before the process can continue.
  Cause:
  
  Customer Data Issues: The error may arise due to inconsistencies or missing data in customer master records. This could include missing addresses, invalid customer statuses, or other required fields that are not populated correctly.
  Business Rules Violations: The mass run may have encountered a situation where the processing of certain customers violates business rules or conditions set in the system.
  Authorization Issues: There may be authorization problems preventing the mass run from processing certain customer records.
  Configuration Issues: Incorrect configuration settings in the system related to customer processing can also lead to this error.
  
  Solution:
  
  Check Customer Master Data: Review the customer master records involved in the mass run. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Logs: Check the logs for the mass run to identify which specific customer(s) caused the termination. This can provide insights into what needs to be corrected.
  Correct Business Rules: If the error is due to business rules, review the rules and ensure that the customers meet the necessary criteria for processing.
  Authorization Checks: Ensure that the user executing the mass run has the necessary authorizations to process all customer records involved.
  Configuration Review: If applicable, review the configuration settings related to customer processing in the relevant SAP modules (e.g., SD, FI) to ensure they are set up correctly.
  Retry the Mass Run: After addressing the identified issues, retry the mass run to see if the error persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE38 (ABAP Editor) to check the program that is executing the mass run or SM37 (Job Monitoring) to monitor the job status.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific mass processing function you are using, as it may provide additional context or requirements for customer data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.