How To Fix /AIF/NEWRT_BGRFC003 - Failed to decrease queue counter &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: /AIF/NEWRT_BGRFC -

• Message number: 003

• Message text: Failed to decrease queue counter &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /AIF/NEWRT_BGRFC003 - Failed to decrease queue counter &1. ?

  The SAP error message /AIF/NEWRT_BGRFC003 Failed to decrease queue counter &1 is related to the Application Interface Framework (AIF) in SAP, specifically concerning the background RFC (BGRFC) processing. This error typically indicates that there is an issue with the BGRFC queue management, which can occur due to various reasons.
  Causes:
  
  Queue Locking: The BGRFC queue might be locked or in a state that prevents it from being updated.
  Database Issues: There could be database inconsistencies or issues that prevent the queue counter from being decremented.
  Configuration Issues: Incorrect configuration of the AIF or BGRFC settings can lead to this error.
  Resource Limitations: System resource limitations (like memory or processing power) can affect the ability to process BGRFC calls.
  Network Issues: Problems with network connectivity can lead to failures in processing BGRFC calls.
  
  Solutions:
  
  Check Queue Status: Use transaction SM58 to check the status of the BGRFC queues. Look for any stuck or failed entries that may need to be processed or deleted.
  Restart BGRFC: Sometimes, restarting the BGRFC process can resolve temporary issues. You can do this using transaction SMQ1 (for outbound queues) and SMQ2 (for inbound queues).
  Check Logs: Review the AIF logs and the BGRFC logs for any additional error messages that can provide more context on the issue.
  Database Consistency Check: Run database consistency checks to ensure that there are no underlying issues affecting the BGRFC processing.
  Configuration Review: Verify the configuration settings for AIF and BGRFC to ensure they are set up correctly.
  System Resources: Monitor system resources to ensure that there are no bottlenecks affecting performance. If necessary, allocate more resources to the SAP system.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMQ1, SMQ2, SLG1 (for application logs), and SRT_UTIL (for web service monitoring).
  Documentation: Review the official SAP documentation for AIF and BGRFC for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.