How To Fix AH792 - Device &1 register &2 (log. reg. &3): MR result missing for &4

SAP Error Message - Details

• Message type: E = Error

• Message class: AH - IS-U billing (master data)

• Message number: 792

• Message text: Device &1 register &2 (log. reg. &3): MR result missing for &4

What causes this issue?

No billable meter reading result could be found for the specified
register and date.
If this relates to backbilling, it is possible that unpermitted changes
were made to the meter reading results in periods that were already
billed.

System Response

How to fix this error?

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AH792 - Device &1 register &2 (log. reg. &3): MR result missing for &4 ?

  The SAP error message AH792 indicates that there is a missing measurement result (MR) for a specific device and logical register. This error typically occurs in the context of device management and data collection, particularly in industries that rely on meter readings, such as utilities.
  Cause:
  The error message AH792 can be caused by several factors, including:
  
  Missing Measurement Results: The measurement results for the specified device and logical register have not been recorded or are missing in the system.
  Data Transfer Issues: There may have been issues during the data transfer process from the device to the SAP system, leading to incomplete or missing data.
  Configuration Errors: Incorrect configuration of the device or logical register in the SAP system can lead to the inability to retrieve or record measurement results.
  Timing Issues: The measurement results may not have been generated or updated in the system at the time the request was made.
  
  Solution:
  To resolve the AH792 error, you can take the following steps:
  
  
  Check Measurement Results: Verify if the measurement results for the specified device and logical register exist in the system. You can do this by checking the relevant tables or using transaction codes related to device management.
  
  
  Review Data Transfer Logs: If the measurement results are missing, check the logs for any data transfer processes to see if there were any errors or interruptions during the data collection.
  
  
  Reprocess Data: If you find that the measurement results were not recorded due to a temporary issue, you may need to reprocess the data collection or initiate a new data transfer.
  
  
  Configuration Review: Ensure that the device and logical register are correctly configured in the SAP system. Check the settings and parameters to ensure they align with the expected configuration.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or known issues.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (Display Device), EL30 (Display Measurement Document), or EL22 (Display Measurement Result) to help in troubleshooting.
  SAP Notes: Search for SAP Notes related to error AH792 for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the AH792 error and implement a solution to resolve it.