How To Fix AH728 - Installation &1 key date &2 not found (access FM &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: AH - IS-U billing (master data)

• Message number: 728

• Message text: Installation &1 key date &2 not found (access FM &3)

What causes this issue?

Internal error

System Response

Cancellation

How to fix this error?

Please contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AH728 - Installation &1 key date &2 not found (access FM &3) ?

  The SAP error message AH728 indicates that a specific installation key date is not found for a given installation. This error typically arises in the context of SAP's Asset Accounting (FI-AA) module or related functionalities where installation data is being accessed.
  Cause:
  The error message AH728 can occur due to several reasons:
  
  Missing Installation Data: The installation key date specified in the error message does not exist in the database. This could be due to data not being maintained or incorrectly entered.
  Incorrect Key Date: The key date being referenced may be incorrect or not applicable for the specific installation.
  Data Deletion: The installation data might have been deleted or archived, leading to the unavailability of the required key date.
  Authorization Issues: There may be authorization issues preventing access to the required data.
  
  Solution:
  To resolve the AH728 error, you can take the following steps:
  
  
  Check Installation Data:
  
  Verify that the installation data exists for the specified key date. You can do this by navigating to the relevant transaction in SAP (e.g., transaction code OAYD for Asset Accounting) and checking the installation records.
  
  
  
  Correct Key Date:
  
  Ensure that the key date being used in the transaction is correct. If it is incorrect, update it to a valid key date that exists in the system.
  
  
  
  Data Maintenance:
  
  If the installation data is missing, you may need to create or maintain the installation data for the specified key date. This can involve entering the necessary details in the relevant transaction.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the installation data. If not, contact your SAP security administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAYD (for Asset Accounting) or others that may be related to installations.
  SAP Notes: Search for SAP Notes related to error AH728 in the SAP Support Portal for any known issues or fixes.
  Documentation: Review the SAP Help Portal for detailed information on Asset Accounting and installation management.
  
  By following these steps, you should be able to identify the cause of the AH728 error and implement a suitable solution.