How To Fix AG809 - Please note that the customer wants complete delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: AG - Nachrichten ATP-Server

• Message number: 809

• Message text: Please note that the customer wants complete delivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AG809 - Please note that the customer wants complete delivery ?

  The SAP error message AG809 indicates that a customer wants a complete delivery of a product or service, but the system has detected that the delivery cannot be fulfilled as requested. This error typically arises in the context of sales and distribution (SD) processes, particularly when dealing with sales orders and deliveries.
  Cause:
  
  Incomplete Stock Availability: The most common cause is that the stock available for the item is insufficient to fulfill the entire order.
  Partial Delivery Settings: The sales order may have been set up to allow partial deliveries, but the customer has specified that they want a complete delivery.
  Delivery Block: There may be a delivery block on the sales order or the item that prevents the delivery from being processed.
  Configuration Settings: The system configuration may not allow for partial deliveries, or there may be specific settings in the customer master data that enforce complete delivery.
  
  Solution:
  
  Check Stock Levels: Verify the stock levels for the items in the sales order. If stock is insufficient, consider replenishing stock or adjusting the order.
  Review Sales Order Settings: Check the sales order settings to ensure that it is configured to allow for complete delivery. If the customer insists on complete delivery, you may need to adjust the order or communicate with the customer about the stock situation.
  Adjust Delivery Blocks: If there are any delivery blocks on the sales order or items, remove them if appropriate.
  Communicate with the Customer: If the complete delivery cannot be fulfilled due to stock issues, communicate with the customer to discuss alternatives, such as backordering or partial shipments.
  Configuration Review: If this is a recurring issue, review the configuration settings in the SAP system related to delivery and sales order processing to ensure they align with customer expectations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA03 (Display Sales Order) to review the sales order details, or VL03N (Display Outbound Delivery) to check delivery status.
  Customer Master Data: Review the customer master data (transaction code XD03) to see if there are any specific settings that enforce complete delivery.
  Stock Overview: Use transaction code MMBE to check the stock overview for the materials in question.
  SAP Notes: Check SAP Notes and documentation for any known issues or updates related to this error message.
  
  By following these steps, you should be able to identify the cause of the AG809 error and take appropriate actions to resolve it.