How To Fix /ACCGO/UIS_MSG768 - Sales org. &1 is not found for combination of plant &2 and customer &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 768

• Message text: Sales org. &1 is not found for combination of plant &2 and customer &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG768 - Sales org. &1 is not found for combination of plant &2 and customer &3 ?

  The SAP error message /ACCGO/UIS_MSG768 indicates that there is an issue with the configuration of the sales organization in relation to the specified plant and customer combination. This error typically arises in the context of sales and distribution processes, particularly when trying to create or process sales documents.
  Cause:
  The error message is triggered when the system cannot find a valid sales organization for the specified combination of:
  
  Sales Organization (&1)
  Plant (&2)
  Customer (&3)
  
  This can occur due to several reasons:
  
  Missing Configuration: The sales organization may not be properly configured for the specified plant and customer in the system.
  Data Inconsistency: There may be inconsistencies in the master data for the customer or plant.
  Incorrect Input: The user may have entered incorrect or invalid values for the sales organization, plant, or customer.
  Sales Area Not Defined: The sales area (which includes sales organization, distribution channel, and division) may not be defined for the customer.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the transaction code OVX5 (or SPRO for configuration) and verify that the sales organization is correctly assigned to the plant.
  Ensure that the sales organization is set up for the relevant distribution channel and division.
  
  
  
  Verify Customer Master Data:
  
  Use transaction code XD03 (Display Customer) to check the customer master data.
  Ensure that the customer is assigned to the correct sales area that includes the sales organization in question.
  
  
  
  Check Plant Assignment:
  
  Use transaction code MM03 (Display Material) to check if the plant is correctly assigned to the material being sold.
  Ensure that the plant is active and properly configured.
  
  
  
  Review Sales Area:
  
  Ensure that the sales area (sales organization, distribution channel, and division) is defined for the customer. You can do this in the customer master data.
  
  
  
  Data Consistency:
  
  Run consistency checks to ensure that there are no discrepancies in the master data.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  OVX5: Define Sales Organization for Plant
  XD03: Display Customer Master Data
  MM03: Display Material Master Data
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary authorizations to access and modify the relevant data.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message /ACCGO/UIS_MSG768.