How To Fix /ACCGO/UIS_MSG365 - External ID &1: characteristics should be unique

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 365

• Message text: External ID &1: characteristics should be unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG365 - External ID &1: characteristics should be unique ?

  The SAP error message /ACCGO/UIS_MSG365 indicates that there is a problem with the uniqueness of characteristics in the context of external IDs. This error typically arises in the SAP system when you are trying to create or update a record that requires unique characteristics, but the system finds duplicate entries.
  Cause:
  
  
  Duplicate Characteristics: The primary cause of this error is that the characteristics associated with the external ID you are trying to use are not unique. This could happen if:
  
  You are trying to create a new entry with an external ID that already exists in the system.
  There are multiple entries in the database that share the same characteristics for the given external ID.
  
  
  
  Data Integrity Issues: There may be issues with data integrity where the system has not been properly updated, leading to inconsistencies.
  
  
  Configuration Errors: Incorrect configuration in the system regarding how characteristics are defined or managed can also lead to this error.
  
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for existing entries with the same external ID and characteristics.
  Identify and resolve any duplicates by either deleting or modifying the existing records.
  
  
  
  Modify Characteristics: 
  
  If you are trying to create a new entry, ensure that the characteristics you are using are unique. Modify the characteristics to ensure they do not conflict with existing entries.
  
  
  
  Data Cleanup: 
  
  If there are inconsistencies in the data, consider performing a data cleanup to remove or correct duplicate entries.
  
  
  
  Review Configuration: 
  
  Check the configuration settings related to characteristics in the SAP system. Ensure that the settings enforce uniqueness where required.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidelines on managing characteristics and external IDs.
  
  
  
  Contact Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and SE78 (SAP ArchiveLink) to help you investigate the issue.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.