How To Fix /ACCGO/OE_MSG189 - Ticket &1 with corrupt status cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/OE_MSG -

• Message number: 189

• Message text: Ticket &1 with corrupt status cannot be processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/OE_MSG189 - Ticket &1 with corrupt status cannot be processed ?

  The SAP error message /ACCGO/OE_MSG189 Ticket &1 with corrupt status cannot be processed typically indicates that there is an issue with a specific ticket in the system that is preventing it from being processed further. This error is often related to the SAP Accrual Engine or the SAP Controlling (CO) module, where tickets or documents are used to track financial transactions.
  Cause:
  
  
  Corrupt Status: The ticket referenced in the error message has a status that is not valid or is corrupted. This could happen due to various reasons, such as:
  
  Incomplete processing of the ticket.
  Data inconsistencies in the database.
  Manual changes made to the ticket status that are not allowed.
  System errors or bugs during the ticket creation or processing.
  
  
  
  Database Issues: There may be underlying database issues that have led to the corruption of the ticket status.
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system related to the Accrual Engine or ticket processing.
  
  
  Solution:
  
  
  Check Ticket Status: Use transaction codes like SE11 or SE16 to check the status of the ticket in the database. Look for any anomalies or inconsistencies.
  
  
  Reprocess the Ticket: If the ticket is found to be in a corrupt state, you may need to reprocess it. This could involve:
  
  Changing the status of the ticket to a valid state.
  Deleting and recreating the ticket if necessary.
  
  
  
  Database Consistency Check: Run consistency checks on the database to identify and fix any issues. This may involve using transaction codes like DB02 or DBACOCKPIT.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Consult with SAP Support: If the issue persists, it may be necessary to open a support ticket with SAP. Provide them with the error message, ticket number, and any relevant logs or screenshots.
  
  
  Review Configuration: Ensure that the configuration settings for the Accrual Engine and related modules are correct and aligned with best practices.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SM37 (Job Monitoring) to investigate the issue further.
  Documentation: Review SAP documentation related to the Accrual Engine and ticket processing for additional insights.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.