How To Fix /ACCGO/OE_MSG010 - Ticket is in Error Status/In Process, Please click Error Log Button

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/OE_MSG -

• Message number: 010

• Message text: Ticket is in Error Status/In Process, Please click Error Log Button

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/OE_MSG010 - Ticket is in Error Status/In Process, Please click Error Log Button ?

  The SAP error message /ACCGO/OE_MSG010 Ticket is in Error Status/In Process, Please click Error Log Button typically indicates that there is an issue with a ticket or document that is currently being processed in the system. This error can occur in various contexts, such as during the processing of financial documents, workflows, or other transactional activities.
  Cause:
  
  Incomplete Data: The ticket may have missing or incorrect data that prevents it from being processed successfully.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the current processing requirements.
  Authorization Issues: The user may not have the necessary permissions to process the ticket.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  Workflow Issues: If the ticket is part of a workflow, there may be issues with the workflow configuration or execution.
  
  Solution:
  
  Check the Error Log: Click on the "Error Log" button as suggested in the message. This will provide detailed information about the specific error that occurred, which can help in diagnosing the issue.
  Review Ticket Data: Ensure that all required fields in the ticket are filled out correctly and that the data is valid.
  Check Authorizations: Verify that the user has the necessary authorizations to process the ticket. If not, contact your SAP security team to adjust the permissions.
  Consult Configuration Settings: Review the relevant configuration settings in the SAP system to ensure they are set up correctly for the processing of the ticket.
  Reprocess the Ticket: If the issue has been resolved, attempt to reprocess the ticket.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting SAP Notes for known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into similar issues faced by other users and potential fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SM21 (System Log), ST22 (Dump Analysis), or SLG1 (Application Log).
  Documentation: Review SAP documentation or user manuals related to the specific module or process you are working with to understand the expected behavior and requirements.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.