How To Fix /ACCGO/OE_CALLOF_API028 - Incoterms is missing in the SO item data, line &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/OE_CALLOF_API -

• Message number: 028

• Message text: Incoterms is missing in the SO item data, line &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/OE_CALLOF_API028 - Incoterms is missing in the SO item data, line &1 ?

  The SAP error message /ACCGO/OE_CALLOF_API028 Incoterms is missing in the SO item data, line &1 indicates that the Incoterms (International Commercial Terms) are not specified for a particular line item in a Sales Order (SO). Incoterms are essential for defining the responsibilities of buyers and sellers in international transactions, including who is responsible for shipping, insurance, and tariffs.
  Cause:
  
  Missing Incoterms: The most straightforward cause is that the Incoterms field is left blank for the specified line item in the Sales Order.
  Configuration Issues: There may be issues with the configuration of the Sales Order or the related master data (like customer or material master) that prevents the Incoterms from being populated automatically.
  Data Entry Error: The user may have inadvertently skipped entering the Incoterms during the creation or modification of the Sales Order.
  
  Solution:
  
  
  Check Sales Order Item: Go to the Sales Order in question and check the line item specified in the error message. Ensure that the Incoterms field is filled in correctly.
  
  You can do this by navigating to the item details in the Sales Order and looking for the Incoterms field.
  
  
  
  Update Incoterms: If the field is empty, enter the appropriate Incoterms based on the agreement with the customer or the standard practice for the transaction.
  
  
  Review Master Data: Check the customer master data and material master data to ensure that the Incoterms are set up correctly. If the Incoterms are supposed to default from the customer or material, ensure that they are maintained in the respective master records.
  
  
  Configuration Check: If the issue persists, consult with your SAP configuration team to ensure that the settings for Sales Order processing and Incoterms are correctly configured in the system.
  
  
  User Training: If this is a recurring issue, consider providing additional training to users on the importance of entering Incoterms and how to do it correctly in the Sales Order.
  
  
  Related Information:
  
  Incoterms: Familiarize yourself with the different types of Incoterms (e.g., EXW, FOB, CIF) and their implications for shipping and responsibility.
  SAP Documentation: Refer to SAP Help documentation for detailed information on Sales Order processing and the role of Incoterms.
  Transaction Codes: You may use transaction codes like VA01 (Create Sales Order) or VA02 (Change Sales Order) to access and modify Sales Orders.
  
  By addressing the missing Incoterms, you should be able to resolve the error and proceed with the Sales Order processing.