How To Fix /ACCGO/MBS_MSG021 - Ticket already exists for the LDC

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/MBS_MSG -

• Message number: 021

• Message text: Ticket already exists for the LDC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/MBS_MSG021 - Ticket already exists for the LDC ?

  The SAP error message /ACCGO/MBS_MSG021 Ticket already exists for the LDC typically indicates that there is an attempt to create a new ticket for a Local Data Collection (LDC) process, but a ticket with the same identifier already exists in the system. This can occur in various scenarios, such as during data collection, processing, or reporting.
  Cause:
  
  Duplicate Ticket Creation: The system is trying to create a ticket for an LDC that has already been created. This can happen if the process is retried or if there is a misconfiguration in the ticketing system.
  System Configuration Issues: There may be issues with the configuration of the LDC or the ticketing system that lead to incorrect handling of ticket creation.
  Data Integrity Issues: There might be inconsistencies in the data that lead the system to believe that a ticket already exists.
  
  Solution:
  
  Check Existing Tickets: Verify if a ticket for the specified LDC already exists. You can do this by querying the ticketing system or using transaction codes related to ticket management in SAP.
  Review Logs: Check the application logs or system logs for any additional error messages or warnings that might provide more context about the issue.
  Correct Configuration: If the issue is due to a configuration problem, review the settings related to the LDC and the ticketing process to ensure they are set up correctly.
  Delete or Update Existing Ticket: If the existing ticket is no longer valid or needs to be updated, consider deleting or modifying it as appropriate.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module you are working with for any known issues or patches.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the situation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage tickets and LDCs, such as SM37 for job monitoring or SLG1 for application log analysis.
  SAP Notes: Search for SAP Notes related to /ACCGO/MBS_MSG021 for any specific fixes or recommendations provided by SAP.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.