How To Fix /ACCGO/CMGL_PLOG006 - Cannot find ticket with key &1 and ticket number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CMGL_PLOG -

• Message number: 006

• Message text: Cannot find ticket with key &1 and ticket number &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CMGL_PLOG006 - Cannot find ticket with key &1 and ticket number &2 ?

  The SAP error message /ACCGO/CMGL_PLOG006 indicates that the system is unable to find a ticket with the specified key and ticket number. This error typically occurs in the context of the SAP Convergent Charging (SAP CC) or related modules where ticketing is involved.
  Cause:
  
  Incorrect Ticket Number or Key: The most common cause is that the ticket number or key provided does not exist in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The ticket may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to access the ticket.
  System Configuration Issues: There may be configuration issues in the SAP system that prevent the ticket from being found.
  Database Issues: There could be issues with the database that prevent the retrieval of the ticket.
  
  Solution:
  
  Verify Ticket Number and Key: Double-check the ticket number and key you are using. Ensure that they are correct and correspond to an existing ticket.
  Check Ticket Status: If you have access, check if the ticket has been deleted or archived. You may need to consult with your system administrator or support team.
  Review User Permissions: Ensure that your user account has the necessary permissions to access the ticket. If not, request the appropriate access from your system administrator.
  Consult System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  Database Integrity Check: If you suspect a database issue, consult with your database administrator to perform an integrity check or troubleshoot any potential issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or SLG1 (Application Log).
  Documentation: Review SAP documentation related to ticket management in the specific module you are working with (e.g., SAP Convergent Charging).
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.