How To Fix /ACCGO/CCK_CANCL097 - Cannot change customer for contract line item &1; call-off exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CCK_CANCL -

• Message number: 097

• Message text: Cannot change customer for contract line item &1; call-off exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CCK_CANCL097 - Cannot change customer for contract line item &1; call-off exists ?

  The SAP error message /ACCGO/CCK_CANCL097 indicates that there is an issue with changing the customer for a contract line item because a call-off exists. This typically occurs in the context of contract management within SAP, particularly when dealing with contracts that have associated call-off orders or deliveries.
  Cause:
  The error arises when you attempt to change the customer associated with a contract line item that has already been linked to a call-off. A call-off is a specific request for goods or services that is made against a contract. Since the call-off is tied to the original customer, changing the customer on the contract line item would create inconsistencies in the data and potentially affect the integrity of the contract and its associated transactions.
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Check Call-Offs: Review the call-offs associated with the contract line item. You may need to cancel or modify the call-offs before you can change the customer on the contract line item.
  
  
  Change Customer on Call-Offs: If applicable, change the customer on the existing call-offs to match the new customer you want to set on the contract line item. This may involve updating the call-off documents directly.
  
  
  Consult with Business Process Owners: If you are unsure about the implications of changing the customer, consult with your business process owners or contract management team to understand the best course of action.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (like ME33K for displaying contracts) to analyze the contract and its associated call-offs. This can help you identify where the dependencies lie.
  
  
  SAP Notes and Documentation: Check for any SAP Notes or documentation related to this error message. There may be specific guidelines or patches available that address this issue.
  
  
  Custom Development: If the business requirement necessitates changing the customer despite existing call-offs, consider discussing with your SAP development team about potential custom solutions or enhancements.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to contract management, such as ME31K (Create Contract), ME32K (Change Contract), and ME33K (Display Contract).
  SAP Help Portal: Refer to the SAP Help Portal for detailed documentation on contract management and handling call-offs.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to address the error and proceed with your contract management tasks in SAP.