How To Fix /ACCGO/CAS_STL_LOGIC516 - Settlement reject attempted, approval queue &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_STL_LOGIC -

• Message number: 516

• Message text: Settlement reject attempted, approval queue &1 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_STL_LOGIC516 - Settlement reject attempted, approval queue &1 has been deleted ?

  The SAP error message /ACCGO/CAS_STL_LOGIC516 indicates that a settlement reject was attempted, but the approval queue specified (denoted as &1 in the message) has been deleted. This typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, where settlements and approvals are part of the billing and revenue management processes.
  Cause:
  
  Deleted Approval Queue: The most direct cause of this error is that the approval queue referenced in the settlement process has been deleted or is no longer available in the system.
  Data Integrity Issues: There may be inconsistencies in the data, such as orphaned records or incomplete transactions that reference a non-existent approval queue.
  Configuration Changes: Changes in configuration settings or updates to the system that affect the approval process may lead to this error.
  
  Solution:
  
  Check Approval Queue: Verify if the approval queue referenced in the error message still exists. You can do this by navigating to the relevant transaction or table in SAP that manages approval queues.
  Recreate Approval Queue: If the approval queue has been deleted, you may need to recreate it or restore it from a backup if possible.
  Review Configuration: Check the configuration settings related to settlements and approval processes to ensure they are correctly set up and that no recent changes have inadvertently affected the approval queues.
  Data Consistency Check: Run data consistency checks to identify any orphaned records or inconsistencies that may be causing the issue. This may involve checking related tables and ensuring that all necessary records are intact.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  Contact SAP Support: If the issue persists after performing the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that manage approval queues and settlements, such as SE11 (Data Dictionary), SE16 (Data Browser), or specific transaction codes for SAP CC/CI.
  SAP Notes: Search for SAP Notes related to the error message for any known issues or fixes that have been documented by SAP.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error related to the deleted approval queue in SAP.