How To Fix /ACCGO/CAS_STL_LOGIC513 - Apprv. queue &1 running in background; settlement rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_STL_LOGIC -

• Message number: 513

• Message text: Apprv. queue &1 running in background; settlement rejected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_STL_LOGIC513 - Apprv. queue &1 running in background; settlement rejected ?

  The SAP error message /ACCGO/CAS_STL_LOGIC513 indicates that there is an issue with the approval queue for a settlement process that is running in the background, and as a result, the settlement has been rejected. This error typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, which are used for managing complex billing and charging scenarios.
  Cause:
  
  Approval Queue Issues: The approval queue may be stuck or not processing correctly, leading to a rejection of the settlement.
  Configuration Errors: There may be configuration issues in the approval process or in the settlement logic.
  Missing Authorizations: The user or process attempting to approve the settlement may lack the necessary authorizations.
  Data Inconsistencies: There could be inconsistencies or errors in the data being processed, such as missing or incorrect information.
  System Performance: If the system is under heavy load, it may not be able to process the approval queue in a timely manner.
  
  Solution:
  
  Check Approval Queue: Review the approval queue to identify any stuck or pending items. You can use transaction codes like SM37 to monitor background jobs and check for any errors.
  Review Configuration: Ensure that the configuration for the approval process and settlement logic is correct. This may involve checking settings in the SAP CC or CI configuration.
  User Authorizations: Verify that the user or process has the necessary authorizations to approve settlements. You may need to adjust roles or permissions.
  Data Validation: Check the data associated with the settlement for any inconsistencies or errors. Ensure that all required fields are populated correctly.
  System Performance: If the system is experiencing performance issues, consider optimizing the system or scheduling the approval process during off-peak hours.
  Logs and Traces: Review system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Refer to the official SAP documentation for SAP CC or CI for detailed information on the approval process and settlement logic.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.