How To Fix /ACCGO/CAS_STL_LOGIC502 - Manual &1 attempted, approval queue &2 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_STL_LOGIC -

• Message number: 502

• Message text: Manual &1 attempted, approval queue &2 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_STL_LOGIC502 - Manual &1 attempted, approval queue &2 has been deleted ?

  The SAP error message /ACCGO/CAS_STL_LOGIC502 indicates that a manual approval attempt was made for a document, but the approval queue associated with that document has been deleted. This typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where approval workflows are utilized.
  Cause:
  
  Deleted Approval Queue: The most direct cause of this error is that the approval queue referenced in the error message has been deleted or is no longer available in the system.
  Workflow Changes: Changes in the workflow configuration or approval processes may have led to the deletion of the queue.
  Data Integrity Issues: There may be inconsistencies in the database or issues with data integrity that have resulted in the approval queue being removed or not being recognized.
  
  Solution:
  
  Check Approval Queue: Verify if the approval queue mentioned in the error message (&2) still exists in the system. You can do this by navigating to the relevant transaction or using the appropriate reporting tools in SAP.
  Recreate Approval Queue: If the approval queue has been deleted, you may need to recreate it. This can involve configuring the approval process again in the system.
  Review Workflow Configuration: Check the workflow configuration settings to ensure that they are correctly set up and that the approval queues are properly defined.
  Consult Logs: Look into the application logs or system logs for any additional information that might provide context on why the queue was deleted.
  Contact SAP Support: If the issue persists or if you are unsure about making changes, it may be beneficial to contact SAP support for assistance. They can provide guidance based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for your specific version of SAP CC or the module you are using. This documentation often contains troubleshooting steps and best practices for managing approval workflows.
  Community Forums: SAP Community and other forums can be valuable resources for finding similar issues faced by other users and the solutions they implemented.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can sometimes resolve underlying issues related to workflows and approval processes.
  
  By following these steps, you should be able to diagnose and resolve the error related to the deleted approval queue in SAP.