How To Fix /ACCGO/CAS_STL_LOGIC055 - Approved hold invoice not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_STL_LOGIC -

• Message number: 055

• Message text: Approved hold invoice not permitted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_STL_LOGIC055 - Approved hold invoice not permitted ?

  The SAP error message /ACCGO/CAS_STL_LOGIC055 Approved hold invoice not permitted typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is an attempt to process an invoice that is in an "approved hold" status, which is not allowed for certain operations.
  Cause:
  
  Invoice Status: The invoice is in an "approved hold" status, meaning it has been approved but is not yet ready for further processing (e.g., payment, posting).
  Business Rules: There may be specific business rules or configurations in place that prevent processing of invoices in this status.
  Workflow Issues: There could be issues in the workflow or process that led to the invoice being in this state.
  
  Solution:
  
  Check Invoice Status: Review the status of the invoice in the system. If it is indeed in "approved hold," you may need to change its status to allow further processing.
  Release the Hold: If the invoice is on hold for a valid reason, you may need to follow the appropriate business process to release the hold. This could involve approvals or additional documentation.
  Consult Configuration: Check the configuration settings in SAP CC or CI to understand the rules governing invoice processing. You may need to adjust these settings if they are too restrictive.
  Review Workflow: Investigate the workflow associated with the invoice to ensure that it is functioning correctly and that there are no bottlenecks or issues causing the hold.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Documentation: Review the SAP Convergent Charging or Invoicing documentation for details on invoice processing and status management.
  User Roles: Ensure that the user attempting to process the invoice has the necessary permissions to change the status or release holds.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.