How To Fix /ACCGO/CAS_QF080 - Customer is maintained for sales side only; shadow item &1|&2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_QF -

• Message number: 080

• Message text: Customer is maintained for sales side only; shadow item &1|&2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_QF080 - Customer is maintained for sales side only; shadow item &1|&2 ?

  The SAP error message /ACCGO/CAS_QF080 indicates that a customer is maintained for sales side only, which means that the customer is set up in the system to be used only for sales-related transactions and not for accounting or financial transactions. This can lead to issues when trying to process certain transactions that require the customer to be available for both sales and accounting.
  Cause:
  The error typically arises in scenarios where:
  
  A customer is created or maintained in the system with a sales area but lacks the necessary accounting information.
  The system is trying to process a transaction that requires both sales and accounting data, but the customer is not set up accordingly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in SAP (transaction code XD02 for general data or VD02 for sales area data).
  Verify if the customer has been maintained for the accounting view. If not, you will need to create or update the customer master data to include the accounting information.
  
  
  
  Maintain Accounting Information:
  
  If the customer is missing accounting information, you can add it by:
  
  Navigating to the accounting view of the customer master data.
  Entering the necessary details such as reconciliation account, payment terms, and other relevant financial data.
  
  
  
  
  
  Check Sales Area Data:
  
  Ensure that the sales area data is correctly maintained and that it corresponds to the accounting data.
  
  
  
  Create a New Customer:
  
  If the customer is not needed for accounting purposes, consider creating a new customer that is set up for both sales and accounting.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific configurations related to your organization's setup.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to customer master data and this error message.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to maintain customer master data.
  
  
  By following these steps, you should be able to resolve the error and ensure that the customer is properly set up for both sales and accounting transactions in SAP.