How To Fix /ACCGO/CAS_PTC188 - Customer on alternative sold-to-party matched

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 188

• Message text: Customer on alternative sold-to-party matched

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC188 - Customer on alternative sold-to-party matched ?

  The SAP error message /ACCGO/CAS_PTC188 Customer on alternative sold-to-party matched typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is a mismatch or conflict with the customer data, specifically regarding the sold-to party in a transaction.
  Cause:
  
  
  Customer Data Mismatch: The error usually arises when the system finds that the customer associated with a transaction does not match the expected sold-to party. This can happen if:
  
  The sold-to party is not correctly defined in the system.
  There are multiple sold-to parties for a customer, and the system is unable to determine which one to use.
  The customer master data is incomplete or incorrect.
  
  
  
  Alternative Sold-to-Party Configuration: If alternative sold-to parties are configured, the system may be trying to match the transaction to an alternative sold-to party that does not exist or is not properly set up.
  
  
  Solution:
  
  
  Check Customer Master Data: Verify the customer master data for the sold-to party in question. Ensure that all required fields are filled out correctly and that the customer is active.
  
  
  Review Alternative Sold-to-Party Settings: If alternative sold-to parties are being used, check the configuration to ensure that they are set up correctly. Make sure that the alternative sold-to parties are valid and that they correspond to the correct customer.
  
  
  Transaction Data Review: Look at the specific transaction that triggered the error. Ensure that the sold-to party specified in the transaction matches the expected customer data.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or configuration settings that may need to be adjusted.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates that address the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data (e.g., XD01, XD02) and alternative sold-to-party settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.