How To Fix /ACCGO/CAS_PTC188 - Customer on alternative sold-to-party matched

/ACCGO/CAS_PTC188 - Overview

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 188

• Message text: Customer on alternative sold-to-party matched

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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/ACCGO/CAS_PTC188 - Details

• The SAP error message /ACCGO/CAS_PTC188 Customer on alternative sold-to-party matched typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is a mismatch or conflict with the customer data, specifically regarding the sold-to party in a transaction.
  
  Cause:
  
  
  Customer Data Mismatch: The error usually arises when the system finds that the customer associated with a transaction does not match the expected sold-to party. This can happen if:
  
  The sold-to party is not correctly defined in the system.
  There are multiple sold-to parties for a customer, and the system is unable to determine which one to use.
  The customer master data is incomplete or incorrect.
  
  
  
  Alternative Sold-to-Party Configuration: If alternative sold-to parties are configured, the system may be trying to match the transaction to an alternative sold-to party that does not exist or is not properly set up.
  
  
  
  Solution:
  
  
  Check Customer Master Data: Verify the