How To Fix /ACCGO/CAS_PTC053 - Cust &1 did not match cust &2 on commodity item or its alternatives

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 053

• Message text: Cust &1 did not match cust &2 on commodity item or its alternatives

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC053 - Cust &1 did not match cust &2 on commodity item or its alternatives ?

  The SAP error message /ACCGO/CAS_PTC053 indicates a mismatch between customer data in the context of commodity items or their alternatives. This error typically arises in the context of SAP's Advanced Compliance Reporting or similar modules where customer-specific data is being processed.
  Cause:
  The error occurs when the system finds that the customer specified in the transaction (Cust &1) does not match the customer associated with the commodity item or its alternatives (Cust &2). This can happen due to several reasons:
  
  Data Entry Error: The wrong customer ID may have been entered in the transaction.
  Configuration Issues: There may be a misconfiguration in the commodity item settings or customer master data.
  Master Data Inconsistencies: The customer master data may not be properly aligned with the commodity item data.
  Alternative Items: If alternative items are being used, there may be discrepancies in how they are linked to customers.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Customer Data:
  
  Check the customer ID entered in the transaction and ensure it is correct.
  Compare it with the customer ID associated with the commodity item or its alternatives.
  
  
  
  Review Commodity Item Configuration:
  
  Go to the commodity item configuration and check the customer assignments.
  Ensure that the correct customer is linked to the commodity item.
  
  
  
  Check Alternative Items:
  
  If alternative items are involved, verify their customer associations as well.
  Ensure that all alternatives are correctly configured to match the primary commodity item.
  
  
  
  Update Master Data:
  
  If discrepancies are found in the customer master data, update it to ensure consistency.
  Make sure that the customer master data is correctly maintained in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like XD03 (Display Customer), MM03 (Display Material), or SE11 (Data Dictionary) to check the relevant data.
  SAP Notes: Look for SAP Notes related to this error message for any patches or updates that may address known issues.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the error message /ACCGO/CAS_PTC053.