How To Fix /ACCGO/CAS_PTC028 - Start: Check of tax departure country

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 028

• Message text: Start: Check of tax departure country

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC028 - Start: Check of tax departure country ?

  The SAP error message /ACCGO/CAS_PTC028 Start: Check of tax departure country typically relates to issues with tax determination in the context of cross-border transactions. This error can occur in the SAP system when the system is unable to determine the appropriate tax settings based on the departure country for a transaction.
  Cause:
  
  Missing Configuration: The tax departure country may not be properly configured in the system. This could include missing tax codes, tax jurisdiction settings, or incorrect country settings.
  Data Inconsistencies: There may be inconsistencies in the master data, such as customer or vendor records, that do not align with the expected tax settings.
  Incorrect Transaction Data: The transaction data being processed may not have the correct departure country specified, leading to the inability to determine the tax.
  Tax Type Not Supported: The tax type being used may not be supported for the specified departure country.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the SAP Customizing Implementation Guide (SPRO) and check the configuration for tax settings related to the departure country. Ensure that the necessary tax codes and jurisdiction settings are in place.
  Verify that the tax determination procedure is correctly set up for the relevant country.
  
  
  
  Review Master Data:
  
  Check the master data for customers, vendors, and materials to ensure that the departure country is correctly specified and that all relevant tax information is accurate.
  
  
  
  Validate Transaction Data:
  
  Review the transaction that triggered the error to ensure that the departure country is correctly specified in the document. Make sure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on tax determination and the handling of cross-border transactions.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the error no longer occurs and that tax determination works as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on tax configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBYZ (for tax codes) and OB40 (for tax determination) to help in troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP functional consultant who specializes in tax configuration or to reach out to SAP support for further assistance.