How To Fix /ACCGO/CAS_MSG599 - Applicable auto release rule not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 599

• Message text: Applicable auto release rule not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG599 - Applicable auto release rule not found ?

  The SAP error message /ACCGO/CAS_MSG599 Applicable auto release rule not found typically occurs in the context of the SAP Convergent Charging (SAP CC) module. This error indicates that the system is unable to find a suitable auto-release rule for a specific charging scenario or transaction.
  Cause:
  
  Missing Auto Release Rule: The most common cause is that there are no defined auto-release rules that match the criteria of the transaction being processed.
  Configuration Issues: The auto-release rules may not be properly configured or activated in the system.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from identifying the correct rule.
  Versioning Issues: If there are multiple versions of rules, the system might not be able to determine which one to apply.
  
  Solution:
  
  
  Define Auto Release Rules:
  
  Navigate to the configuration settings in SAP CC and ensure that the necessary auto-release rules are defined.
  Check the criteria for the rules to ensure they match the transactions you are processing.
  
  
  
  Activate Rules:
  
  Ensure that the auto-release rules are activated. Sometimes, rules may be defined but not activated, leading to this error.
  
  
  
  Check Rule Conditions:
  
  Review the conditions set for the auto-release rules. Make sure they are not too restrictive and can accommodate the transactions being processed.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure there are no inconsistencies or missing information that could affect rule matching.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for Convergent Charging for detailed guidance on setting up and managing auto-release rules.
  
  
  
  Testing:
  
  After making changes, test the configuration with sample transactions to ensure that the rules are being applied correctly.
  
  
  
  Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who specializes in Convergent Charging for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the SAP Help Portal for detailed documentation on auto-release rules and their configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.