How To Fix /ACCGO/CAS_MSG476 - Delivery data missing for delivery item &1/&2; cannot initiate POD

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 476

• Message text: Delivery data missing for delivery item &1/&2; cannot initiate POD

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG476 - Delivery data missing for delivery item &1/&2; cannot initiate POD ?

  The SAP error message /ACCGO/CAS_MSG476 Delivery data missing for delivery item &1/&2; cannot initiate POD typically occurs in the context of the SAP Advanced Compliance Reporting (ACR) or SAP Transportation Management (TM) when there is an issue with the delivery data associated with a specific delivery item. This error indicates that the system cannot proceed with the Proof of Delivery (POD) process because essential delivery information is missing.
  Cause:
  
  
  Missing Delivery Data: The most common cause is that the delivery item specified (identified by &1 for the delivery number and &2 for the item number) does not have the necessary data populated in the system. This could include missing fields such as delivery quantity, shipping point, or other critical delivery-related information.
  
  
  Incomplete Configuration: There may be configuration issues in the system that prevent the proper data from being populated or retrieved for the delivery item.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems (e.g., between SAP TM and SAP ERP), it could lead to missing data.
  
  
  User Authorization: Sometimes, the user may not have the necessary authorizations to view or access the delivery data.
  
  
  Solution:
  
  
  Check Delivery Data: Verify the delivery data for the specified delivery item. Ensure that all required fields are filled out correctly. You can do this by navigating to the delivery document in SAP and checking the item details.
  
  
  Review Configuration: If the data appears to be correct, review the configuration settings related to the delivery process in SAP. Ensure that all necessary settings are in place for the POD process.
  
  
  Data Synchronization: If you suspect data synchronization issues, check the integration points between the relevant SAP modules. Ensure that data is being transferred correctly and that there are no errors in the data flow.
  
  
  User Authorization: Confirm that the user attempting to initiate the POD has the necessary authorizations to access the delivery data. If not, work with your SAP security team to grant the appropriate permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the data is being lost or not populated. This may require assistance from a technical consultant or SAP support.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VL03N (Display Outbound Delivery) to check the delivery details.
  SAP Documentation: Refer to SAP Help documentation for detailed information on the POD process and the required data fields.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.