How To Fix /ACCGO/CAS_MSG373 - Error while creating invoice during approval; check the log

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_MSG -

• Message number: 373

• Message text: Error while creating invoice during approval; check the log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_MSG373 - Error while creating invoice during approval; check the log ?

  The SAP error message /ACCGO/CAS_MSG373 typically indicates an issue encountered during the invoice creation process, particularly in the context of the approval workflow. This error suggests that there is a problem that needs to be investigated further, often requiring a review of the logs for more detailed information.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the approval workflow settings or invoice processing settings.
  Authorization Problems: The user attempting to create or approve the invoice may not have the necessary authorizations.
  Data Validation Errors: The data being used to create the invoice may not meet the required validation rules (e.g., missing mandatory fields, incorrect formats).
  System Errors: There could be underlying system issues, such as database connectivity problems or temporary system outages.
  Custom Code Issues: If there are custom enhancements or modifications in the invoice processing logic, they may be causing the error.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) for detailed error messages that can provide more context about the issue.
  Review Configuration: Ensure that the configuration for the invoice approval process is set up correctly. This includes checking the workflow settings and any related customizing.
  User Authorizations: Verify that the user has the necessary authorizations to create and approve invoices. This can be checked using transaction SU53 or by consulting with your security team.
  Data Validation: Validate the data being used for the invoice. Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Test in Development: If you suspect custom code might be the issue, try to replicate the error in a development or test environment to isolate the problem.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SLG1: For viewing application logs.
  SE80: For checking custom developments.
  SU53: For checking authorization issues.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to invoice processing and approval workflows for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.