How To Fix /ACCGO/CAS_FLLW_MSG585 - Error while retrieving tolerance data

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_FLLW_MSG -

• Message number: 585

• Message text: Error while retrieving tolerance data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_FLLW_MSG585 - Error while retrieving tolerance data ?

  The SAP error message /ACCGO/CAS_FLLW_MSG585 indicates that there is an issue with retrieving tolerance data in the context of the SAP system, particularly in the area of financial accounting or controlling. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Tolerance Data: The tolerance data for the specific account or transaction may not be defined in the system.
  Configuration Issues: There may be configuration issues in the tolerance settings within the financial accounting module.
  Authorization Issues: The user may not have the necessary authorizations to access the tolerance data.
  Data Consistency Issues: There could be inconsistencies in the data that prevent the system from retrieving the required information.
  System Bugs or Updates: Sometimes, bugs in the SAP system or issues arising from recent updates can lead to such errors.
  
  Solutions:
  
  
  Check Tolerance Settings:
  
  Navigate to the relevant configuration settings in SAP (usually found in the Financial Accounting or Controlling modules) and verify that the tolerance data is correctly defined for the relevant accounts or transactions.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the tolerance data. This can be checked in the user roles and profiles.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the financial data that may be causing the issue. This may involve running specific reports or transactions designed to check data integrity.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as OB52 (for fiscal year variant), OBD2 (for tolerance groups), or FS00 (for G/L account master data).
  Documentation: Review SAP documentation related to tolerance settings in financial accounting to ensure that all necessary configurations are in place.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.