How To Fix /ACCGO/CAS_CALLOFF157 - No shadow found for contract

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 157

• Message text: No shadow found for contract

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF157 - No shadow found for contract ?

  The SAP error message /ACCGO/CAS_CALLOFF157 No shadow found for contract typically occurs in the context of contract management within the SAP system, particularly when dealing with contract call-offs in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find a corresponding shadow record for a specific contract, which is necessary for processing the call-off.
  Causes:
  
  Missing Shadow Record: The most common cause is that the shadow record for the contract has not been created or has been deleted.
  Incorrect Contract Reference: The contract reference being used may be incorrect or does not exist in the system.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization that prevent the shadow record from being found.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the inability to create or find shadow records.
  
  Solutions:
  
  Check Contract Existence: Verify that the contract in question exists in the system and is active. You can do this by navigating to the contract management area in SAP and searching for the contract ID.
  Create Shadow Record: If the shadow record is missing, you may need to create it manually or ensure that the process that generates shadow records is functioning correctly.
  Review Configuration: Check the configuration settings related to contract management and shadow records in SAP. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the database that may be causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for managing contracts and shadow records.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., SE11 for data dictionary, SE80 for object navigator) that can help you investigate the underlying data structures.
  User Roles and Permissions: Ensure that the user attempting to access or modify the contract has the necessary permissions to view and manage shadow records.
  
  By following these steps, you should be able to diagnose and resolve the error message /ACCGO/CAS_CALLOFF157 No shadow found for contract.