How To Fix /ACCGO/CAS_CALLOFF073 - Result record found; access number &1, counter &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_CALLOFF -

• Message number: 073

• Message text: Result record found; access number &1, counter &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_CALLOFF073 - Result record found; access number &1, counter &2 ?

  The SAP error message /ACCGO/CAS_CALLOFF073 Result record found; access number &1, counter &2 typically occurs in the context of the SAP Convergent Charging (SAP CC) application. This error indicates that a result record has been found for a specific access number and counter, which may imply that there is an issue with the processing of charging or rating requests.
  Cause:
  
  Duplicate Records: The error may arise if there are duplicate result records for the same access number and counter in the database.
  Data Integrity Issues: There may be inconsistencies in the data, such as incorrect or incomplete records that lead to conflicts during processing.
  Configuration Issues: Incorrect configuration settings in the charging or rating process can lead to this error.
  Concurrency Issues: If multiple processes are trying to access or modify the same record simultaneously, it can lead to conflicts.
  
  Solution:
  
  Check for Duplicates: Investigate the database for duplicate records associated with the specified access number and counter. If duplicates are found, they may need to be resolved by removing or consolidating them.
  Data Validation: Ensure that the data being processed is complete and accurate. Validate the input data to ensure it meets the expected format and criteria.
  Review Configuration: Check the configuration settings in SAP CC to ensure they are set up correctly. This includes reviewing the charging and rating rules to ensure they are not conflicting.
  Locking Mechanism: Implement or review the locking mechanism to prevent concurrent access issues. Ensure that processes are designed to handle concurrency properly.
  Consult Documentation: Refer to the SAP documentation for Convergent Charging for any specific guidelines or troubleshooting steps related to this error message.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They may provide patches or updates that address known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CC that can help you analyze and resolve the issue.
  Logs and Traces: Review application logs and traces to gather more context about the error and identify the root cause.
  
  By following these steps, you should be able to diagnose and resolve the error message /ACCGO/CAS_CALLOFF073.