How To Fix /ACCGO/CAS_APPL_MSG060 - Volume schedule not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_APPL_MSG -

• Message number: 060

• Message text: Volume schedule not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/CAS_APPL_MSG060 - Volume schedule not found ?

  The SAP error message /ACCGO/CAS_APPL_MSG060 Volume schedule not found typically occurs in the context of the SAP Convergent Charging (SAP CC) application. This error indicates that the system is unable to find a volume schedule that is required for processing a specific charging or billing operation.
  Cause:
  
  Missing Volume Schedule: The most common cause is that the volume schedule that is being referenced in the transaction does not exist in the system.
  Incorrect Configuration: There may be a configuration issue where the volume schedule is not properly set up or linked to the relevant charging or billing process.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in the database that are required for the volume schedule to be recognized.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the volume schedule.
  
  Solution:
  
  
  Check Volume Schedule Configuration:
  
  Navigate to the relevant configuration area in SAP CC and verify that the volume schedule is correctly defined and active.
  Ensure that the volume schedule is linked to the appropriate charging or billing process.
  
  
  
  Create or Update Volume Schedule:
  
  If the volume schedule does not exist, you may need to create it. Ensure that all required parameters are filled in correctly.
  If it exists but is not functioning, consider updating or reactivating it.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all necessary entries are present in the database.
  Use transaction codes or tools provided by SAP to identify and rectify any inconsistencies.
  
  
  
  User Authorization:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the volume schedule.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific details on volume schedules and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Ensure that users involved in the configuration and management of volume schedules are adequately trained and have access to the necessary documentation.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.