How To Fix /ACCGO/BR_TRUE_UP043 - Cannot wait invoice for true-up document when status is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/BR_TRUE_UP -

• Message number: 043

• Message text: Cannot wait invoice for true-up document when status is &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/BR_TRUE_UP043 - Cannot wait invoice for true-up document when status is &1 ?

  The SAP error message /ACCGO/BR_TRUE_UP043 indicates that there is an issue with the status of an invoice related to a true-up document. This error typically arises in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, where true-up processes are used to reconcile billing discrepancies.
  Cause:
  The error message states that the system cannot wait for an invoice for a true-up document because the status of the document is not appropriate for the operation being attempted. The status &1 in the error message will be replaced with the actual status code, which can provide more context about the specific issue. Common causes for this error include:
  
  Incorrect Document Status: The true-up document may be in a status that does not allow for the processing of invoices (e.g., it might be in a 'draft' or 'canceled' state).
  Pending Actions: There may be pending actions or approvals that need to be completed before the invoice can be processed.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the invoice from being processed correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Status: Review the status of the true-up document. Ensure that it is in a status that allows for invoice processing. You may need to change the status to a valid one (e.g., 'completed' or 'approved').
  
  
  Review Pending Actions: Check if there are any pending actions or approvals that need to be addressed. Complete any necessary steps to move the document to a valid state.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific details about the status codes and their meanings. This can help you understand what actions are required for the specific status indicated in the error message.
  
  
  Configuration Review: If the issue persists, review the configuration settings related to true-up documents and invoicing in your SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate to the true-up documents and invoices (e.g., transaction codes for billing or document management).
  User Roles and Permissions: Ensure that the user attempting to process the invoice has the necessary permissions to perform the action.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.