How To Fix ABADR104 - Error occurred in derivation step "Read Customer Hierarchy"

SAP Error Message - Details

• Message type: E = Error

• Message class: ABADR - Message Class for Characteristic Derivation

• Message number: 104

• Message text: Error occurred in derivation step "Read Customer Hierarchy"

What causes this issue?

&V1&
No customer hierarchy is defined for this customer in the specified
sales organization, distribution channel, and division.
The derivation step was defined so that an error message is displayed
when this occurs.
No hierarchy was found for the following customer:
&V3&
&V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain a customer hierarchy for this customer in the specified sales
organization, distribution channel, and division.
<DS:TRAN.VDH1>Change customer hierarchy</>
If you do not want the derivation step to be carried out in every
instance, you can also change the derivation rule so that no error
message is displayed when this happens.
<DS:TRAN.KEDR>Maintain derivation strategy</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ABADR104 - Error occurred in derivation step "Read Customer Hierarchy" ?

  The SAP error message ABADR104, which indicates that an error occurred in the derivation step "Read Customer Hierarchy," typically arises in the context of SAP's data processing, particularly in the areas of sales and distribution (SD) or financial accounting (FI). This error can occur during the execution of a transaction that involves customer data, such as sales order processing, billing, or reporting.
  Causes of ABADR104 Error
  
  
  Missing or Incomplete Customer Hierarchy Data: The customer hierarchy data may not be properly maintained in the system. This could be due to missing entries or incomplete configurations.
  
  
  Incorrect Configuration: The configuration settings for customer hierarchies in the system may be incorrect or not aligned with the business requirements.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the customer hierarchy data.
  
  
  Data Consistency Issues: There may be inconsistencies in the master data, such as duplicate entries or incorrect relationships between customers.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or issues with the SAP application itself.
  
  
  Solutions to ABADR104 Error
  
  
  Check Customer Hierarchy Data:
  
  Verify that the customer hierarchy is correctly maintained in the system. You can do this by navigating to the relevant transaction (e.g., transaction code VDH1 for creating customer hierarchies) and checking for any missing or incorrect entries.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration for customer hierarchies is set up correctly. This may involve checking the settings in the SPRO (SAP Project Reference Object) configuration.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the customer hierarchy data.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the customer master data. This may involve using transaction codes like SE16 to view the relevant tables and check for duplicates or incorrect relationships.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues that may be causing the error.
  
  
  
  SAP Notes and Documentation:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VDH1, VDH2, and VDH3 for managing customer hierarchies.
  SAP Documentation: Review SAP documentation related to customer master data and hierarchies for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the ABADR104 error and implement the necessary solutions to resolve it.