How To Fix 9P212 - Customer & in company & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 9P - Russia and Ukraine class messages for development

• Message number: 212

• Message text: Customer & in company & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9P212 - Customer & in company & not found ?

  The SAP error message 9P212 typically indicates that a customer is not found in the specified company code. This error can occur in various transactions where customer data is required, such as sales orders, billing, or customer master data maintenance.
  Cause:
  
  Customer Not Created: The customer may not have been created in the system for the specified company code.
  Incorrect Company Code: The company code specified in the transaction may be incorrect or does not match the company code associated with the customer.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing entries or incorrect settings.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data for the specified company code.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify if the customer exists for the specified company code. If not, create the customer using transaction XD01 (create customer) or XD02 (change customer).
  
  
  
  Verify Company Code:
  
  Ensure that the correct company code is being used in the transaction. Double-check the input fields to confirm that the company code matches the one associated with the customer.
  
  
  
  Data Consistency Check:
  
  If the customer exists but still shows the error, check for any inconsistencies in the customer master data. This may involve reviewing the customer’s status, payment terms, or other relevant fields.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customer data for the specified company code. This may require coordination with the SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to customer master data and error messages for additional insights.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  User Authorizations: Review user roles and authorizations in transaction SU01 or PFCG to ensure proper access rights.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.