How To Fix 9J747 - Customer internal settlement not maintained for Sales org. &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 747

• Message text: Customer internal settlement not maintained for Sales org. &1

What causes this issue?

The table for customer internal settlement per sales organization has
been read to create an SD order item (cross-company code).
One entry has been found for sales organization &V1&.
No customer internal settlement has been assigned to the entry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In Customizing <DS:SIMG.J_3GV_TVKO_IV>Customer internal settlement per
Sales Organization</> enter a customer internal settlement for sales
organization &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J747 - Customer internal settlement not maintained for Sales org. &1 ?

  The SAP error message 9J747 indicates that there is an issue with the internal settlement configuration for a specific sales organization. This error typically arises when a customer master record does not have the necessary internal settlement settings maintained for the specified sales organization.
  Cause:
  The error occurs due to one of the following reasons:
  
  Missing Configuration: The internal settlement settings for the customer in the specified sales organization are not maintained.
  Incorrect Sales Organization: The sales organization specified in the transaction does not have the required internal settlement configuration for the customer.
  Customer Master Data Issues: The customer master data may be incomplete or incorrectly set up.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Enter the customer number and the relevant sales organization.
  Check the "Sales Area Data" for the customer and ensure that the internal settlement settings are properly maintained.
  
  
  
  Maintain Internal Settlement:
  
  If the internal settlement is not maintained, you will need to set it up. This can typically be done in the "Sales Area Data" section of the customer master record.
  Ensure that the relevant fields for internal settlement are filled out correctly.
  
  
  
  Check Configuration:
  
  If you have the necessary authorizations, you can check the configuration settings in the SAP system.
  Use transaction code SPRO to access the configuration settings.
  Navigate to Sales and Distribution > Master Data > Business Partners > Customer > Define Customer Account Groups and ensure that the account group for the customer allows for internal settlement.
  
  
  
  Consult Documentation:
  
  If you are unsure about the settings, refer to SAP documentation or consult with your SAP functional consultant for guidance on maintaining customer master data and internal settlement settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: XD02, VD02, SPRO
  SAP Modules: Sales and Distribution (SD)
  Customer Master Data: Understanding the structure and importance of customer master data in SAP is crucial for resolving such issues.
  Internal Settlement: Familiarize yourself with the concept of internal settlement in SAP, as it relates to how costs and revenues are allocated within the organization.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or a consultant for further investigation.