How To Fix 9J507 - Document &/&: recipient & could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 507

• Message text: Document &/&: recipient & could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J507 - Document &/&: recipient & could not be found ?

  The SAP error message 9J507 indicates that a document cannot be processed because the specified recipient could not be found. This error typically occurs in scenarios involving document distribution, such as sending invoices, notifications, or other documents via email or other communication methods.
  Cause:
  
  Missing Recipient Data: The recipient's email address or other contact information may not be correctly maintained in the system.
  Incorrect Recipient ID: The recipient ID specified in the document may be incorrect or does not exist in the system.
  Inactive or Deleted Recipient: The recipient may have been marked as inactive or deleted from the system.
  Configuration Issues: There may be issues with the configuration of the communication method or the output type settings.
  
  Solution:
  
  
  Check Recipient Data:
  
  Verify that the recipient's details (such as email address) are correctly maintained in the relevant master data (e.g., customer or vendor master records).
  Ensure that the recipient ID used in the document is valid and exists in the system.
  
  
  
  Update or Correct Recipient Information:
  
  If the recipient is missing or incorrect, update the master data with the correct information.
  If the recipient has been marked inactive, consider reactivating them if appropriate.
  
  
  
  Review Output Type Configuration:
  
  Check the configuration of the output type being used for the document. Ensure that it is set up correctly to send to the intended recipient.
  Verify that the output determination procedure is correctly configured to select the right recipient.
  
  
  
  Test Communication Method:
  
  If the document is being sent via email, test the email configuration to ensure that emails can be sent successfully from the system.
  Check for any system logs or error messages that may provide additional context on the failure.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE11 (Data Dictionary) to check the relevant tables or SE78 (SAP ArchiveLink) for document management.
  Master Data Maintenance: Ensure that you have the necessary authorizations to view and edit master data records.
  Output Management: Familiarize yourself with the output management settings in your SAP system, as they can vary based on the version and configuration.
  
  By following these steps, you should be able to identify and resolve the cause of the 9J507 error message in SAP.