How To Fix 9J396 - Price determination is incorrect for document & item &

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 396

• Message text: Price determination is incorrect for document & item &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J396 - Price determination is incorrect for document & item & ?

  The SAP error message 9J396, "Price determination is incorrect for document & item &," typically occurs during the pricing process in SAP, particularly in the context of sales and distribution (SD) or materials management (MM). This error indicates that the system has encountered an issue with the price determination for a specific document and item, which can be due to various reasons.
  Causes:
  
  Missing Pricing Conditions: The pricing conditions required for the calculation may not be maintained in the system.
  Incorrect Condition Records: There may be incorrect or incomplete condition records for the pricing procedure.
  Pricing Procedure Configuration: The pricing procedure assigned to the document may not be set up correctly or may not include the necessary condition types.
  Master Data Issues: Problems with master data, such as customer master, material master, or info records, can lead to pricing determination issues.
  Document Type Configuration: The document type used may not be configured correctly for pricing.
  Currency Issues: If there are discrepancies in currency settings between the document and the pricing conditions, it can lead to this error.
  
  Solutions:
  
  Check Pricing Conditions: Verify that all necessary pricing conditions are maintained in the system. Use transaction codes like VK11 to check condition records.
  Review Pricing Procedure: Ensure that the pricing procedure assigned to the document is correctly configured and includes all required condition types. You can check this in the configuration settings under SPRO.
  Validate Master Data: Check the customer master and material master data for any inconsistencies or missing information that could affect pricing.
  Analyze Document Type: Ensure that the document type being used is correctly configured for pricing. This can be checked in the configuration settings.
  Check Currency Settings: Ensure that the currency settings in the document match those in the pricing conditions.
  Use Debugging: If the issue persists, consider using the debugging tools in SAP to trace the pricing determination process and identify where it fails.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), VK13 (Display Condition), and V/08 (Pricing Procedure).
  SAP Notes: Check for any SAP Notes related to pricing determination issues that may provide additional insights or patches.
  Documentation: Review SAP documentation on pricing procedures and condition records for a deeper understanding of how pricing is determined in your specific configuration.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in pricing and sales processes.