How To Fix 9J046 - Could not find external recipient &

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 046

• Message text: Could not find external recipient &

What causes this issue?

There is an external recipient whose master record is not recognized by
the recipient.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J046 - Could not find external recipient & ?

  The SAP error message 9J046: Could not find external recipient typically occurs in the context of SAP's communication and messaging systems, particularly when trying to send messages or documents to external recipients (like email addresses) that are not properly configured or recognized by the system.
  Causes:
  
  Missing or Incorrect Recipient Data: The external recipient's email address or other contact information may be missing or incorrectly entered in the system.
  Configuration Issues: The system may not be properly configured to send messages to external recipients. This could involve settings in the SAPconnect configuration or the communication method.
  User Authorization: The user attempting to send the message may not have the necessary authorizations to send messages to external recipients.
  Recipient Not Defined: The recipient may not be defined in the SAP system, or the recipient's data may not be correctly maintained in the relevant tables.
  Technical Issues: There could be underlying technical issues, such as problems with the mail server or network connectivity.
  
  Solutions:
  
  Check Recipient Data: Verify that the external recipient's email address is correctly entered and exists in the system. You can check this in the relevant user or contact management transactions.
  Review SAPconnect Configuration: Ensure that the SAPconnect settings are correctly configured to allow sending messages to external recipients. This includes checking the SMTP settings and ensuring that the mail server is reachable.
  User Authorizations: Check the user's authorizations to ensure they have the necessary permissions to send messages externally. This may involve reviewing roles and profiles assigned to the user.
  Maintain Recipient Data: If the recipient is not defined, you may need to create or update the recipient's data in the system. This can often be done through transaction codes like SO10 (for text objects) or using the relevant user maintenance transactions.
  Check Technical Settings: If the issue persists, check for any technical issues with the mail server or network. This may involve working with your IT department or SAP Basis team to troubleshoot connectivity or configuration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO01 (for SAP office mail), SCOT (for SAPconnect), and SU01 (for user maintenance).
  SAP Notes: Search for SAP Notes related to error 9J046 in the SAP Support Portal for any specific patches or updates that may address this issue.
  Documentation: Review SAP documentation on SAPconnect and external communications for best practices and configuration guidelines.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.