How To Fix 88687 - Specify either customer characteristic & or customer number

SAP Error Message - Details

• Message type: E = Error

• Message class: 88 - REA Processing

• Message number: 687

• Message text: Specify either customer characteristic & or customer number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 88687 - Specify either customer characteristic & or customer number ?

  The SAP error message 88687, which states "Specify either customer characteristic & or customer number," typically occurs in the context of customer master data or when working with customer-specific settings in SAP. This error indicates that the system requires either a specific customer characteristic or a customer number to proceed with the operation you are attempting.
  Cause:
  
  Missing Input: The user has not provided the necessary input for either the customer characteristic or the customer number in the transaction or report they are trying to execute.
  Configuration Issues: There may be a configuration issue in the system where the required fields are not set up correctly.
  Data Entry Error: The user may have entered data incorrectly or in the wrong format, leading to the system not recognizing the input.
  
  Solution:
  
  Check Input Fields: Ensure that you have filled in either the customer characteristic or the customer number in the relevant fields. If both are required, make sure to provide valid entries for both.
  Review Transaction Requirements: Consult the documentation or help for the specific transaction you are using to understand what inputs are required.
  Validate Customer Data: If you are using a customer number, verify that the customer exists in the system and that the number is entered correctly.
  Check Configuration: If you have access, review the configuration settings related to customer master data to ensure that all necessary fields are correctly defined and active.
  Consult with IT Support: If the issue persists, it may be beneficial to reach out to your SAP support team or IT department for further assistance, as they may have more insights into the specific configuration of your SAP environment.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to customer management, such as XD01, XD02, VD01, etc.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Documentation: Refer to user manuals or training materials specific to your organization’s SAP implementation for guidance on handling customer data.
  
  By following these steps, you should be able to resolve the error and proceed with your tasks in SAP.