How To Fix 6G104 - Error occurred when sending document 'ALERT'

SAP Error Message - Details

• Message type: E = Error

• Message class: 6G - Messages for System Administration Assistant

• Message number: 104

• Message text: Error occurred when sending document 'ALERT'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 6G104 - Error occurred when sending document 'ALERT' ?

  The SAP error message 6G104 indicates that there was an issue when attempting to send an alert document. This error can occur in various scenarios, often related to the configuration of the alerting system or issues with the underlying communication methods.
  Possible Causes:
  
  Configuration Issues: The alerting system may not be properly configured. This includes settings related to the alert management, such as the alert class or the recipient settings.
  Communication Problems: There may be issues with the communication method used to send the alert, such as email or SAPconnect settings.
  Authorization Issues: The user or system may not have the necessary authorizations to send alerts.
  Technical Errors: There could be underlying technical issues, such as problems with the SAP system itself or network issues preventing the alert from being sent.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the alert management in your SAP system. Ensure that the alert classes and recipients are correctly set up.
  Check the settings in transaction ALRTCATDEF (Alert Category Definition) to ensure that the alert categories are properly defined.
  
  
  
  Review Communication Settings:
  
  If alerts are sent via email, check the SAPconnect settings in transaction SCOT. Ensure that the SMTP settings are correctly configured and that the mail server is reachable.
  Test the email functionality to ensure that emails can be sent from the SAP system.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system sending the alert has the necessary authorizations. You can check the user roles and authorizations in transaction SU01.
  
  
  
  Monitor System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the alert sending process to identify where the failure occurs. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  ALRTCATDEF: Alert Category Definition
  SCOT: SAPconnect Administration
  SU01: User Maintenance
  SM21: System Log
  
  
  
  Documentation: Refer to the SAP Help Portal for documentation on alert management and configuration.
  
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to SAP support for further assistance.