How To Fix 6G101 - Error occurred when reading inbox folder for user &

SAP Error Message - Details

• Message type: E = Error

• Message class: 6G - Messages for System Administration Assistant

• Message number: 101

• Message text: Error occurred when reading inbox folder for user &

What causes this issue?

Before sending the express message to the specified user, the inbox
folder of the user is read to determine if the express message was
already sent and read.

System Response

The inbox folder of user &V1& cannot be read, probably due to
authorization problems.
The express message sent in this case.

How to fix this error?

There are no actions to perform.
If necessary, see if the administrator responsible for sending mails is
also authorized for office administration (see SAPoffice
documentation).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 6G101 - Error occurred when reading inbox folder for user & ?

  The SAP error message 6G101 indicates that there was an issue when the system attempted to read the inbox folder for a specific user. This error can occur in various contexts, such as when accessing workflow items, notifications, or other messages in the SAP Business Workplace (SBWP) or similar interfaces.
  Possible Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the inbox or specific items within it.
  Database Issues: There may be problems with the database that prevent the system from retrieving the inbox data.
  System Configuration: Incorrect configuration settings in the SAP system could lead to issues when accessing user inboxes.
  User Profile Issues: The user profile may be corrupted or not properly set up, leading to access issues.
  Technical Errors: There could be underlying technical issues, such as system bugs or inconsistencies in the data.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the inbox. This can be done by checking the user's roles and profiles in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Review System Logs:
  
  Check the system logs for any additional error messages or warnings that could provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Database Consistency Check:
  
  Perform a consistency check on the database to ensure that there are no issues with the data. This may require the assistance of a database administrator.
  
  
  
  Check User Profile:
  
  Verify the user profile settings and ensure that they are correctly configured. You can check this in transaction SU01.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SBWP: SAP Business Workplace, where users can access their inbox.
  SU01: User Maintenance, to check user authorizations and profiles.
  PFCG: Role Maintenance, to manage user roles and authorizations.
  SM21: System Log, to view system logs for errors and warnings.
  
  
  
  SAP Community: You can also check the SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  By following these steps, you should be able to diagnose and potentially resolve the error message 6G101 in SAP.