How To Fix 6D225 - No previous master tenants with customer account exist

SAP Error Message - Details

• Message type: E = Error

• Message class: 6D - Real Estate Messages

• Message number: 225

• Message text: No previous master tenants with customer account exist

What causes this issue?

No previous master tenant with customer account exists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First create a new master tenant with customer account.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 6D225 - No previous master tenants with customer account exist ?

  The SAP error message 6D225 ("No previous master tenants with customer account exist") typically occurs in the context of managing customer accounts and master data in SAP, particularly in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find any existing master tenant records associated with the specified customer account.
  Cause:
  
  Missing Master Tenant Data: The primary cause of this error is that there are no master tenant records linked to the customer account you are trying to access or process.
  Incorrect Customer Account: The customer account number you are using may be incorrect or does not exist in the system.
  Data Migration Issues: If data has been migrated from another system, there may have been issues during the migration process that resulted in missing or incomplete records.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the inability to find the required master tenant data.
  
  Solution:
  
  Check Customer Account: Verify that the customer account number you are using is correct and exists in the system. You can do this by searching for the customer account in the relevant SAP transaction (e.g., using transaction code BP for Business Partner).
  Create Master Tenant: If no master tenant exists for the customer account, you may need to create one. This can typically be done through the relevant transaction in SAP where you manage master data.
  Data Consistency Check: Run data consistency checks to ensure that all necessary master data is in place. This may involve checking for any missing records or inconsistencies in the database.
  Review Migration Logs: If the issue arose after a data migration, review the migration logs to identify any errors or warnings that may indicate why master tenant records are missing.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing master tenants and customer accounts in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), FBL1N (Vendor Line Item Display), or others that may help you manage customer accounts and master data.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and manage master tenant data in the system.
  
  By following these steps, you should be able to diagnose and resolve the error message 6D225 in SAP.