How To Fix 6D225 - No previous master tenants with customer account exist

6D225 - Overview

• Message type: E = Error

• Message class: 6D - Real Estate Messages

• Message number: 225

• Message text: No previous master tenants with customer account exist

What causes this issue?

No previous master tenant with customer account exists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First create a new master tenant with customer account.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

6D225 - Details

• The SAP error message 6D225 ("No previous master tenants with customer account exist") typically occurs in the context of managing customer accounts and master data in SAP, particularly in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find any existing master tenant records associated with the specified customer account.
  
  Cause:
  
  Missing Master Tenant Data: The primary cause of this error is that there are no master tenant records linked to the customer account you are trying to access or process.
  Incorrect Customer Account: The customer account number you are using may be incorrect or does not exist in the system.
  Data Migration Issues: If data has been migrated from another system, there may have been issues during the migration process that resulted in missing or incomplete records.
  
  Configuration Issues: There may be configuration settings in the SAP system that are not